Feedback from previous guests about their experience.
84%
liked the hotel and would stay again
spacious rooms
central location
no dinner service
lack of premium toiletries
8.4/10
Great
Rooms
8.3
Location
9.2
Service
9.0
Dining
7.5
Guest reviews
8.4/10
based on 6 reviews
9.1
9.1/10 based on 2379 reviews
Sean
United Kingdom,
April
2024
8.4/10
Staying at this hotel was definitely worth the money! The rooms were nice and modern, and I loved the fact that they had a bath. Everything felt really modern and spacious. However, the staff could have been a bit more engaged and overly friendly, especially since it was our anniversary trip. On the bright side, they were very friendly and professional during check-in and even recommended a fantastic Japanese restaurant nearby. The location was super convenient, right across the road from City Park and close to many eateries. It’s a shame they weren’t open longer in the evenings. On the positive side, it was within walking distance of everything in the CBD, including the James Boags Brewery tour and the fun Monkey enclosure. The markets behind the hotel were a real treat. As for the dining experience, it was good, with friendly service at the hotel restaurant. The food was lovely, but it did take a bit long to arrive. The facilities were great, a new facility with modern amenities and very nice staff. The only downside was that breakfast wasn’t available before 8 am on a Saturday.
Rooms
8.0
The rooms were nice and modern, definitely worth the money to stay here. They were modern and spacious, and the presence of a bath was a nice touch.
Service
9.0
The service was excellent, with very friendly and professional staff. They recommended a great Japanese restaurant nearby, which was a wonderful touch.
Location
9.0
The location was very central, allowing easy access to all of Launceston. It was right across from City Park and close to various eateries and attractions.
Dining
7.0
The dining experience was really nice, with good food and a modern facility. The staff were friendly, although the service was a bit slow at times.
Facilities
9.0
The facilities were top-notch, with a new and modern setup that provided a great experience.
Jackie
United Kingdom,
February
2024
9.0/10
I had a fantastic stay at this hotel. The rooms were located in a great place, very clean, and the bathroom was amazing with a deep, relaxing bathtub. They are spacious, including a walk-in shower. The service was top-notch, with delicious vegan meal options available, and they were extremely accommodating when our luggage didn't arrive with us. The location was perfect for exploring Launceston, right across from City Park and a short walk to the city center. The dining experience was delicious, and the facilities were impressive.
Rooms
9.0
I loved the room, it was impeccably clean and the bathroom was a highlight with a luxurious deep bathtub.
Service
9.0
The service was outstanding, they catered to our vegan dietary needs and went above and beyond to help us when our luggage was missing.
Location
10.0
The hotel's location was perfect, right by City Park and within easy walking distance to the city center. It was ideal for exploring Launceston.
Dining
8.0
The dining experience was excellent, with delicious food options that were well worth the price.
Facilities
9.0
The facilities were top-notch and added to the overall comfort and enjoyment of my stay.
Tim
United Kingdom,
January
2024
9.0/10
The hotel provided stunning rooms equipped with excellent products, making my stay convenient. However, room cleaning was late in the afternoon. The overall service was outstanding, with very nice and friendly staff. The location was great, near City Park and eateries, offering a convenient stay. The dining experience at the hotel restaurant with friendly service was good, and the facilities were top-notch.
Rooms
9.0
The rooms were stunning and equipped with excellent products, eliminating the need to pack extras for travel.
Service
10.0
The service was outstanding with very nice and friendly staff.
Location
9.0
The location was very good, across from City Park and near eateries, providing great convenience.
Dining
8.0
The dining experience was good in the hotel restaurant with friendly service.
Facilities
9.0
The facilities were top-notch.
Francis
United Kingdom,
January
2024
8.0/10
The hotel offers a mix of positives and negatives. While the rooms felt somewhat unfinished with bare concrete walls and ceilings, the very comfortable bed adds to the comfort of the rooms. The service was brilliant, especially with the boardroom provided for work tasks, and the ability to work undisturbed by noise was a plus. The location is fantastic, being close to attractions, though the room space can feel crowded. The dining experience was enjoyable, with reasonably priced dishes, and facilities were decent.
Rooms
7.0
The rooms looked unfinished with bare concrete walls and ceilings, but the bed was very comfortable.
Service
9.0
The service was very helpful and friendly, offering the boardroom for work and ensuring a peaceful atmosphere.
Location
9.0
The hotel's location is fantastic and close to attractions, allowing easy exploration of Launceston.
Dining
8.0
The dining experience was delicious, with friendly service and reasonably priced options.
Facilities
7.0
Facilities were decent, meeting basic needs during the stay.
John
United Kingdom,
January
2024
8.4/10
The hotel is ideally located next to the Albert Hall, offering spacious and beautifully designed rooms with a nice outlook. The service was overall friendly and accommodating, with some delightful vegan meal options. The central location near the Saturday market and City park was convenient for exploring Launceston, although the absence of dinner services was a minor drawback. The facilities were modern and provided a pleasant stay.
Rooms
9.0
The spacious rooms with a view of the Albert Hall felt very comfortable and well-designed.
Service
8.0
The staff were polite and accommodating, especially in providing vegan meal options.
Location
9.0
The hotel's central location near the Saturday market and City park was convenient for exploring Launceston.
Dining
7.0
The dining experience offered enjoyable meals, but the absence of dinner services was a slight inconvenience.
Facilities
9.0
The facilities were modern and contributed to a pleasant stay.
spacious rooms
no dinner service
George
United States,
June
2023
8.4/10
My stay at the hotel was excellent overall. The rooms were really big and comfortable, high quality for a 5-star experience, equipped with excellent products, and spotless. However, it was a bit disappointing to find that the cups were not clean.
Rooms
8.0
The room was really big and comfortable, as expected for a 5-star room, equipped with excellent products, and spotless, although the cups weren't clean.
Service
9.0
The staff were really friendly, fabulous, helpful, informative, lovely, and made check-in quick and easy.
Location
9.0
The location was great, next to the Saturday market and City park, which was excellent being close to parks and restaurants.
Dining
7.0
The dining experience was great, and I only wish they served dinner too. The breakfast was excellent the first morning but missed the mark the second morning. It was expensive with no smaller options.
Facilities
9.0
The hotel offered housekeeping, laundry service, a welcome drink, and a happy hour that added value to my stay.